TouchPoint’s CADEPO (Cash & Cheque Deposit Machine – CCDM) solution is making banking easier at Bank Alfalah. In just 9 months, 221 Cash Deposit Machines (CDMs) have deposited over Rs. 48.2 billion. Impressively, more than 48% of cash deposit transactions have shifted from branch counters to CDMs. This means faster service and more convenience for customers. Bank Alfalah’s continued partnership with TouchPoint shows a strong commitment to advancing self-service and digital banking across Pakistan.
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Bank Alfalah is moving forward in its digital journey with the help of TouchPoint’s CADEPO (Cash & Cheque Deposit Machine – CDDM) solution that’s transforming how banking is done. In just nine months, Bank Alfalah has successfully deployed 221 Cash Deposit Machines (CDMs) across its branches in Pakistan. This digital upgrade has not only made deposit transactions more convenient but has also significantly improved operational efficiency for braches.
Since implementation, the CDMs have deposited over PKR 48.2 billion, showing how quickly customers are adapting to this new technology. One of the biggest achievements of this rollout is the migration of over 48% of deposit transactions from traditional branch counters to the CDMs. This shift shows customers’ growing trust in self-service solutions and highlights the benefits of quicker, smoother banking experiences.
CADEPO offers a simple and secure way for users to deposit both cash and cheques. With no need to stand in long lines at the counter, customers can now make deposits on their own time and at their own pace. For the bank, this has meant less pressure on branch staff and better handling of peak-hour traffic.
TouchPoint and Bank Alfalah’s collaboration is a strong example of how financial institutions in Pakistan are embracing self-service solutions to offer better services. By investing in such smart solutions, Bank Alfalah is giving customers more control and convenience, while also aligning with global trends in digital transformation.
As the banking landscape in Pakistan continues to evolve, innovations like CADEPO show the future of “phygital” banking blending physical and digital channels to improve accessibility and satisfaction for everyone.
This success marks just the beginning. With proven results already showing in customer behavior and transaction volume, more such initiatives are expected in the near future.
Bank Alfalah’s commitment to digital innovation and customer-first service, in partnership with TouchPoint, is clearly paying off.
