A Karachi consumer court has directed Pakistan Railways to pay Rs50,000 in compensation to a passenger after a significant delay in the Khyber Mail disrupted his travel plans.
The case involved lawyer Ayaz Chachar, who had booked a ticket to travel from Ghotki to Karachi on January 25, 2025. The court considered the complaint and circumstances of the journey before issuing the compensation order.
According to the complaint, the Khyber Mail reached Ghotki more than three hours behind its scheduled arrival time and eventually reached Karachi more than four hours late.
Chachar told the court that the prolonged delay caused him mental distress and affected commitments he had made in advance. He initially requested Rs5 million in compensation, citing the inconvenience and disruption caused by the delayed journey.
After hearing the case and reviewing the available information, the consumer court awarded Rs50,000 to the complainant.
The decision highlights the importance of timely railway services and the potential consequences for service providers when significant delays cause inconvenience to passengers. The case may also draw attention to passengers’ rights when scheduled transportation services fail to meet expected standards.
The ruling comes as passengers continue to rely on Pakistan Railways for intercity travel, particularly on major routes connecting cities across the country. Delays can affect not only travel schedules but also business appointments, family commitments and other pre-planned activities.
The case serves as a reminder for passengers to keep relevant tickets and travel records when seeking remedies over service-related issues.
Disclaimer: This content is for informational purposes only and is based on publicly available reports. The accompanying image is AI-generated and provided for illustrative purposes only.
