Pakistani students can now verify their academic credentials online within 24 hours, thanks to the launch of a new Customer Care Desk (CCD) Portal developed by the Inter Board Committee of Chairmen (IBCC).
The initiative was officially unveiled by Federal Minister for Education, Dr. Khalid Maqbool Siddiqui, underscoring the government’s push toward digitizing student services and enhancing accessibility .
A Faster, Transparent Verification Process
The CCD Portal, now fully open to students nationwide following six months of beta testing, allows users to submit verification requests and monitor their progress via a QR code-based tracking system . This digital upgrade aims to minimize processing delays and add clarity to the often opaque administrative workflow.
Dedicated Email Support for Global Pakistani Community
Recognizing the challenges faced by students and parents abroad, the IBCC has set up an email-based support stream, where queries are guaranteed a response within 24 hours . This service makes it significantly easier for overseas Pakistanis to manage official documentation without having to visit offices in person.
Broad Reach and Continuous Availability
The CCD portal is accessible 24/7 for students across all regions of Pakistan, enabling them to lodge complaints or request various services related to academic documents swiftly and conveniently .
Government Endorsement of Digital Reform
Dr. Siddiqui hailed the launch of the portal as a major leap toward educational digitization. By transforming bureaucratic procedures into more user-friendly digital experiences, the government aims to foster transparency and reduce administrative friction for students nationwide .
In Summary
- Launch Date: August 27, 2025
- Developed by: IBCC (Inter Board Committee of Chairmen)
- Key Features:
- QR code-based verification tracking
- 24-hour email response for overseas queries
- Round-the-clock online access for students across Pakistan
- Objective: Enhance transparency, expedite verification, and modernize student services
