Convex Interactive has partnered with K-Electric (KE) to launch Kineto—Pakistan’s first generative AI-powered chatbot, setting a new standard for customer engagement in the power sector.
Built by Convex Interactive, Kineto delivers faster, smarter, and seamless customer interactions, eliminating long wait times and enhancing self-service. Within its first weekend, Kineto engaged 3,200+ users and facilitated nearly 13,000 interactions, proving its transformative potential.
“At Convex Interactive, we believe technology should work for people. Kineto is a testament to how AI can revolutionize customer service, making interactions intuitive and effortless.”
— Aamir Irfan Siddiqui, CEO & Founder, Convex Interactive
Kineto empowers customers with real-time billing updates, outage notifications, new connections, and digital payments—all within a few taps. Its AI-driven capabilities reduce reliance on call centers, ensuring instant, personalized responses through conversational AI.
“At K-Electric, we are committed to innovation that enhances our customers’ journey. The KE Live app has grown 21% annually, now connecting 1.3 million users. Launching Kineto is a natural step in our investment in future-ready digital platforms.”
— Noor Afshan, Senior Director, Customer Experience & Digital Payments, K-Electric
From real-time service inquiries to digital payments, Kineto is reshaping customer support. With this launch, Convex Interactive continues leading digital transformation in Pakistan, delivering intelligent solutions that redefine customer experience.
