Fly Jinnah is facing a Rs12 million lawsuit filed in a consumer court after a passenger claimed the airline failed to meet his dietary needs during a flight from Karachi to Lahore. According to the passenger, he had requested a vegetarian meal due to medical reasons, but the airline did not provide one.
The passenger said that when he informed the airline staff about his dietary restriction, he was not treated respectfully. He described the experience as upsetting and stressful, saying it caused him emotional distress. He believes the airline’s failure to handle the situation properly reflects poor service and a lack of consideration for passengers with special dietary needs.
The case has now been taken to court, and a hearing is scheduled for May 27. It has sparked wider discussion about the quality of in-flight services, especially for passengers with health-related food requirements.
Airlines are expected to follow certain service standards, and this case highlights the importance of being more attentive and responsive to passenger needs. Many travelers, especially those with medical conditions, rely on airlines to provide safe and suitable food options.
This lawsuit not only focuses on the individual experience of the passenger but also raises concerns about how well airlines in Pakistan are prepared to manage such situations. The outcome of the hearing may set a precedent for how dietary accommodations should be handled in the future, possibly leading to changes in airline service policies.
