Proton Pakistan is facing mounting pressure after failing to return nearly Rs60 crore to customers who have been waiting months for their booked vehicles. The issue has escalated to the point of government intervention, as hundreds of buyers continue to report delays in both deliveries and refunds.
According to available details, the company collected approximately Rs89 crore through advance bookings for its vehicles. However, only a portion of those orders has been fulfilled so far. While around Rs30 crore has been refunded to customers, a significant amount — close to Rs60 crore — remains outstanding, leaving many buyers in financial uncertainty.
The growing number of complaints prompted action from Haroon Akhtar Khan and the Engineering Development Board (EDB). Authorities have directed the automaker to immediately resolve the matter by either delivering the booked vehicles without further delay or refunding the remaining payments along with appropriate compensation to affected customers.
Officials have emphasized that protecting consumer rights is a top priority and warned that non-compliance could lead to stricter regulatory measures. The government is also reviewing similar cases within the automotive sector to ensure transparency, accountability, and adherence to booking and delivery commitments.
The situation has sparked broader concerns about advance payment practices in Pakistan’s auto industry, highlighting the need for stronger oversight mechanisms to safeguard buyers from prolonged delays and financial losses.
Proton Pakistan is facing mounting pressure after failing to return nearly Rs60 crore to customers who have been waiting months for their booked vehicles. The issue has escalated to the point of government intervention, as hundreds of buyers continue to report delays in both deliveries and refunds.
According to available details, the company collected approximately Rs89 crore through advance bookings for its vehicles. However, only a portion of those orders has been fulfilled so far. While around Rs30 crore has been refunded to customers, a significant amount — close to Rs60 crore — remains outstanding, leaving many buyers in financial uncertainty.
The growing number of complaints prompted action from Haroon Akhtar Khan and the Engineering Development Board (EDB). Authorities have directed the automaker to immediately resolve the matter by either delivering the booked vehicles without further delay or refunding the remaining payments along with appropriate compensation to affected customers.
Officials have emphasized that protecting consumer rights is a top priority and warned that non-compliance could lead to stricter regulatory measures. The government is also reviewing similar cases within the automotive sector to ensure transparency, accountability, and adherence to booking and delivery commitments.
The situation has sparked broader concerns about advance payment practices in Pakistan’s auto industry, highlighting the need for stronger oversight mechanisms to safeguard buyers from prolonged delays and financial losses.
Disclaimer: This content is intended for informational purposes only and does not constitute legal or financial advice.
Disclaimer: This content is intended for informational purposes only and does not constitute legal or financial advice.
