Pakistan Telecommunication Authority (PTA) has launched a user-friendly Complaint Management System (CMS) mobile application to help telecom customers even more.
The software is available on both Android (Google Play) and iOS (Apple App Store) (Apple App store).
The purpose of the user-friendly smartphone app is to make it easier and more convenient for the public to file complaints about telecom services.
Consumers can file complaints about telecommunications services, mobile registration/DIRBS (Device Identification Registration and Blocking System), web content reporting, and stolen handset blocking, among other things.
Users can also track their complaints and provide feedback on how they were resolved using the app. It also provides frequently asked questions (FAQs) on a variety of topics in order to raise consumer awareness and understanding.
