Artificial Intelligence is now to make another achievement. This time, it will take you Drive-thru orders. Wendy’s, a famous fast-food place, takes 80% of orders through drive-thru and has now established AI chatbot drive-thru claiming that it is like their best customer service representative. McDonald’s has also installed AI in 24 locations.
Since chain restaurants are now facing trouble in hiring workers and want to expedite the drive-thru process. Moreover, long queues in drive-thru and slow order taking process are resulting in declining customers, they are implementing AI Chatbots
As Wendy’s claim that implementing AI in drive-thru will not reduce labor but instead shift the responsibilities, as staff will be more focused on making delicious food, serving the right orders, take payments, and provide the orders quickly, which seems to be a reasonable approach.
This new leap in technology is expected to revolutionize your drive-thru experience, making it more fun and quicker!
