The Chief Secretary of Khyber Pakhtunkhwa, Mr. Shahab Ali Shah, has taken a step to make things easier for people by opening his official Twitter (X) account to directly receive complaints and suggestions. The idea behind this initiative is to bring the government closer to the citizens, making communication faster and more transparent.
Now, anyone from the province can simply tag their issues on the account @CSKPOffical and the Chief Secretary’s office will be able to see them right away. This move is expected to reduce the long delays that usually come when people try to approach government offices in person or go through complicated channels.
While launching the account, Mr. Shahab Ali Shah said that public convenience and satisfaction remain the top priority of the government. He also added that every attempt will be made to immediately address issues and guarantee that everyone believes that their voices are heard.
This strategy further shows how digital platforms are increasingly playing a significant role in governance. People may now express their concerns using digital tools they already use daily, reducing the need for lengthy applications or long lines.
Since Twitter complaints are publicly visible, it will also help to promote openness by promoting a sense of responsibility. This step has been welcomed by many, as it shows a genuine strategy from the government to adapt and use technology in the service of the people.
