Many users of foodpanda have reported problems with discount vouchers, especially those linked with HBL and Mastercard promotions. Customers say the vouchers are not working properly during checkout, causing frustration and confusion.
Several users shared their complaints on social media, claiming that the discount codes were suddenly disabled, particularly over the weekend when many people place orders. Some customers described the situation as unfair, saying they were unable to use offers that were previously available.
According to user posts, attempts to contact customer support have not resolved the issue. Many people say they did not receive clear responses or solutions, which has increased dissatisfaction among regular users of the platform.
Some customers also expressed anger, calling the situation misleading and questioning the reliability of promotional offers. They said that when vouchers stop working without warning, it affects trust in the service and creates inconvenience during ordering.
The issue has sparked widespread discussion online, with users asking whether the problem is technical or related to promotional changes. However, no official explanation has been provided by Foodpanda regarding the reported voucher failures.
Digital service experts say that voucher systems can sometimes face technical glitches or policy updates, but companies are expected to inform users in advance to avoid confusion.
As of now, customers are waiting for a clear response and resolution. Many are hoping the platform will restore the vouchers or clarify the situation soon to rebuild user confidence and improve service experience.
