Mohsin Naqvi made a surprise visit late at night to the NADRA centre at Shimla Pahari in Lahore. The visit took place around 2 AM, when the centre was still operating and serving citizens.
During his visit, he carefully reviewed how the facility was functioning and checked different service counters. He also spoke directly with people present at the centre to understand their experiences. Many citizens shared concerns about long waiting times, delays in processing, and other administrative issues.
The purpose of this unexpected visit was to see the real situation on the ground rather than relying only on reports. By interacting with the public, he was able to get firsthand information about the challenges faced by visitors at the centre.
Officials from relevant departments were also present during the visit. They accompanied him as he observed the workflow and listened to complaints. Instructions were given on the spot to improve service quality and reduce delays where possible.
The inspection showed a clear focus on improving public services and making government facilities more efficient. Efforts like this aim to ensure that citizens receive timely and smooth services without unnecessary difficulties.
