The Pakistan Telecommunications Authority (PTA) has imposed a fine of Rs. 29 million on four cellular mobile operators (CMOs).
According to PTA, these operators failed to meet the Quality of Service (QoS) standards laid down in their licenses. The licensees have been directed to improve the quality of services to meet the target values of QoS parameters as per the licence standards and QoS regulations.
In case of failure to comply, legal proceedings will be initiated against the licensees as per applicable law, ProPaksitani reported. PTA recently conducted a survey in five cities, including Sialkot, D.I. Khan, Tando Allah Yar, Mardan, and Mastung, using the smart benchmark quality of the standard tool.
The survey reported that the four operators, including Jazz, Telenor, Zong, and Ufone, were not fulfilling the quality benchmark. The results were forwarded to the licensee with directions to submit a detailed report containing reasons for non-compliance with a few parameters.
The PTA also called for initiating corrective measures to enhance service quality. This is the fine PTA imposed on the mobile operators individually.
