The world’s leading enterprises are working hard to transform their businesses to meet the increasing demand of the digital world. Orient Group is one of Pakistan’s largest consumer electronics manufacturers & a key player in the IoT & E-commerce space apart from providing innovation-led products & helping organizations transform digitally, has also positioned itself for sustained growth in the digital economy.
Orient Electronics digitized its national-level after-sales customer experience lifecycle with TrackQlik. TrackQlik ( www.trackqlik.com ) is a Pakistani field service automation software on the cloud that helps businesses to digitize their field operations with a special focus on End Consumer’ brand experience, sentiments, and loyalty. TrackQlik provides solutions for Field service automation, Field complaints digitization and automation, customer experience audit digitization, Field Survey & inspection automation, Mobile biometrics for identity verification and field attendance, and last-mile delivery automation.
How TrackQlik transformed Orient Electronics Customer Experience:
- National Level Complaints Process Digitization & Automation
- SAP to TrackQlik integration for Complaints Auto disbursement to Orient Electronics Mobile workforce
- Route Optimization for bulk complaints disbursement
- Customer Sentiments & Feedback Collection via a transparent digital process
- Mobile workforce app for field service management
- Mobile forms for digital data collection
- Complaints Geofencing / Geo-Tagging
- Mobile Workforce Identity Verification & Live Tracking
- Mobile Workforce Revenue Collection & Targets Forecasting
- KPIs & Performance-oriented Mobile Workforce Earning Management ( Gamification of Field Operations )
- Mobile Workforce AI-based Field Attendance & Roaster ( Geofenced Facial Verification, Geocoded QR Codes )
- Orient products last-mile delivery automation
- Orient Outlets & distributors digital surveys & inspections
- Orient’s customer experience digital geofenced audits
- And Many Many More!!!
TrackQlik team says the free product demo is available at www.trackqlik.com or it can be requested at [email protected]
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