Thousands of users across Pakistan are facing difficulties accessing their accounts on Easypaisa due to an ongoing service disruption that has affected digital banking operations.
Many customers reported that they were unable to log into their accounts even after entering the correct PIN. Others said biometric authentication methods, including fingerprint verification, were also not functioning properly, preventing them from accessing their accounts and completing transactions.
The issue has caused frustration among users who rely on the platform for everyday financial activities such as money transfers, bill payments, mobile top-ups, and other digital services. As a result, many customers have been unable to carry out routine account operations.
According to Easypaisa, the disruption is intermittent and is affecting only a portion of its customer base rather than all users. The company acknowledged the issue and assured customers that efforts are underway to restore normal service.
Officials stated that technical teams are actively investigating the problem and working to resolve it as quickly as possible. However, no specific timeline has been provided regarding when all services will return to normal.
The outage has highlighted the growing dependence on digital financial platforms across Pakistan, where millions of people use mobile wallets for daily transactions. Temporary disruptions can have a significant impact on individuals and businesses that rely on uninterrupted access to digital payment services.
Users have been advised to remain patient while restoration work continues. The company has said it will provide updates as progress is made and services are gradually restored.
For now, affected customers may continue to experience difficulties accessing their accounts until the technical issue is fully resolved and normal operations resume across the platform nationwide.
