TouchPoint (Pvt) Ltd has successfully enabled Meezan Bank Limited with a Cash & Cheque Deposit and Encashment Machine (CCDM), powered by QMatch Digital Platform and featuring 24/7 Virtual Teller Assistance.
The solution brings multiple banking services together through a single self-service touchpoint, enabling Meezan Bank customers to deposit cash, deposit cheques and encash cheques, while also providing access to live Virtual Teller support whenever assistance is required.
Developed and delivered by TouchPoint (Pvt) Ltd, the CCDM is powered by QMatch, TouchPoint’s digital platform that enables seamless self-service and assisted banking experiences.
The first deployment is currently operational at Meezan Bank’s Ayesha Masjid Branch, DHA, Karachi, with a planned rollout of 300 CCDMs nationwide.
Self-Service Banking, With Human Assistance When It Matters
What makes this solution distinctive is the integration of 24/7 Virtual Teller Assistance into the self-service experience.
Customers can independently complete their transactions while having the option to connect with a Virtual Teller for real-time guidance and support. This brings together the efficiency of self-service banking with the reassurance of human assistance. Powered by TouchPoint’s QMatch Digital Platform. The CCDM experience is powered by QMatch, TouchPoint’s digital platform designed to enable intuitive, connected and customer-centric self-service banking journeys.
Through QMatch, TouchPoint has enabled multiple transaction capabilities within a single solution, helping Meezan Bank provide customers with greater convenience while reducing dependence on traditional counter-based services for selected transactions.
Enabling Transaction Convenience for Meezan Bank
The planned deployment of 300 CCDMs across Pakistan represents a significant expansion of Meezan Bank’s self-service banking capabilities.
For TouchPoint, the project demonstrates our continued commitment to Enabling Transaction Convenience through technology that combines self-service, digital platforms and assisted banking.
With QMatch at its core, TouchPoint is enabling Meezan Bank to deliver a smarter, more accessible and more connected banking experience—starting with the first deployment at Ayesha Masjid Branch, DHA, Karachi.
TouchPoint × Meezan Bank
Powered by QMatch Digital Platform
Enabling Transaction Convenience
