A new initiative by K-electric is the launch of a Tele-billing facility that will work 24/7. The electricity provider of Karachi- K-electric, has offered this facility to only the senior citizens of the city or the people with special needs, and for their assistance, the helpline number of 118 has been provided.
During the pandemic, it is even hard for normal adults to go out or visit the KE offices, so how can the senior citizens visit?; however, the facility is aimed at the people who can’t visit the office. Their complaints will be registered and quickly resolved without going out, especially during a pandemic.
The Tele-billing facility results from the feedback of a senior citizen who was facing the issue regarding billing. The written feedback was sent as a letter to the editor picked fortunately by the Head of Customer Experience of KE, Raza Abbas. He immediately took action on it along with his team and resolved the issue by launching this facility.
The spokesperson of KE also said to a reputable new platform that this initiative is a beneficial extension of KE’s vision to be increasingly accessible to the valuable customers by adopting the advanced technology as driving digitalization, streamlining the business processes for ensuring the efficiency of resolutions to the complaints, and amplifying reach with the added customer benefit through this partnership agreement with the honorable platform like Daraz and Bykea.
KE is continuously trying hard to improve the company’s reputation among the communities of Karachi by ensuring a prompt and effective level of customer service. However, KE is also one of Pakistan’s first power utilities that offers a complete billing service through a call center, and the new initiative that is perhaps amazing.